Principles of Action  [ Return towards  Air Liquide Far Eastern  ]

General Statement

　　Air Liquide Group adheres to the highest standards in conducting its business and is particularly committed to respecting human and labor rights and to protecting the environment.  Wherever Air Liquide is present in the world, its subsidiaries integrate into the local cultures and traditions while transmitting Group values through their actions and local commitment. Air Liquide complies with all laws and regulations, notably the rules on competition, and precludes corruption in any form.

　　Integrity, transparency, constant reassessment, improvement of performance, through innovation and rigorous management are continual sources of inspiration for our behavior and our actions.


Our Shareholders

　　Shareholder satisfaction and loyalty enable Air Liquide to develop a long-term strategy. Shareholders are therefore at the core of Air Liquide’s thinking and that of its management. All corporate decisions are taken in the interests of the company and its shareholders in order to ensure growth in the value of our business.

This responsibility is set out in our Shareholders’ Charter which is based on the following four commitments: 　　　
‧ Consideration and respect for all shareholders, 　　　
‧ Listening to and informing shareholders, 　　　
‧ Shareholder remuneration and increased value creation over the long term, 　　　
‧ Shareholder services.


Our Customers

　　Air Liquide anticipates market developments, continually listens to its customers, offers them innovative and competitive technologies, products and services and delivers on its commitments. Professionalism and rigor guarantee the safety, availability and reliability of its services.

　　Air Liquide works alongside its customers worldwide, locally and globally, on a day-to-day and long-term basis, investing to provide them with regular service on a longlasting basis, within the framework of clear contractual relationships that respect each party’s economic interests.


Our Employees

　　Air Liquide fosters its own success and that of its employees by motivating them in the performance of their work and encouraging them to set demanding performance standards for themselves. We offer all our employees safe working conditions in the workplace, respect for people, the rejection of all forms of discrimination, a competitive level of compensation aligned with performance and a culture of diversity, open-mindedness and transparency.

　　Air Liquide unites all its employees by fostering their spirit of initiative, their sense of responsibility and their professionalism and by promoting a strong sense of teamwork and knowledge sharing. We must all prepare to face future challenges via the development of skills, training, professional and geographical mobility and dialogue.


Our Suppliers and Business Partners

　　The relationships between Air Liquide and its suppliers are founded on a continual and objective assessment of their performance in terms of quality, competitiveness and service. Due to the fact that Air Liquide’s business is both local and global and given the requirements of an international customer base, Air Liquide places increasing importance on the ability of its suppliers and business partners to accompany the Group throughout the world and to ensure a high level of safety, reliability and competitiveness. In some critical areas, our business partners’ close involvement with our commercial strategy requires us to establish strong and lasting relationships with them.


Local Communities
　　Air Liquide complies with the laws and regulations of all countries and regions of the world where it operates, particularly in the areas of labor, competition and the environment and, in certain circumstances, it also imposes its own standards.

　　Air Liquide is not involved in either the operation or financing of political life. All of its subsidiaries are good corporate citizens and they implement the Group’s corporate governance and transparency principles. Air Liquide rejects all forms of corruption. Independence does not mean indifference and Air Liquide takes part in the economic and social development of the regions where it operates through its technical, industrial and economic activities.

　　Air Liquide encourages community initiatives undertaken by its subsidiaries and their employees, particularly in the fields of the environment, health and education.


The Environment

　　Air Liquide complies with environmental laws, regulations and standards. Through its technologies, it achieves continual improvement in the energy efficiency of its own facilities and it controls waste discharges.

Air Liquide is a major contributor to sustainable development. 　　　
‧In the industrial field, Air Liquide develops and provides technologies, products and services which, when integrated into its customers’ manufacturing processes, improve their effectiveness and quality and reduce emissions. 　　　
‧In the field of health, Air Liquide provides products and offers solutions that sustain and preserve life. 　　　
‧In the field of energy and natural resources, Air Liquide develops and uses technologies that contribute significantly to improving the global environment balance.

A Culture of Innovation and Performance

　　Innovation, particularly in the area of technology, and performance have been Air Liquide’s core values since its foundation.

　　Innovation is an essential pillar of Air Liquide’s growth strategy and of its success. It is not only the product of Research and Development but also stems from its employees’ creativity which is stimulated, recognized and shared via an organized management system. Performance is a primary objective for all at Air Liquide, in all areas and at all levels. Performance is the product of the competencies of all our employees, their ability to continually rethink and question matters in order to progress, and their willingness to work together in teams and share best practices for rapid implementation.

　　Sustained performance is achieved through strict management. This requires using measurement tools, recognizing performance and adhering to a common reference framework based on discipline.Innovation and performance rely on a common and shared reference and management system.


Systems and Organization

　　Air Liquide has a clear strategy, medium-term priorities, annual action plans, principles of action and Group policies that allow our employees to combine their efforts in a coherent approach.

Air Liquide’s organization is based on the dual nature of its business, being both local and global. 　　　
‧A flexible organization that is close to the customer enables us to:
　　- listen to our customers’ needs and meet their expectations in each local market,
　　- guarantee the safety, availability and reliability of our services,
　　- mobilize talents and initiative,
　　- ensure a rapid operational response to day-to-day issues. 　　　
‧Pooling our knowledge and resources, ensuring professional and functional expertise in geographies and business lines, and using project-based management where necessary, enable us to share and enrich our know-how, thus accelerating implementations and improving efficiency.

　　The Group’s functional and business line management teams define a framework with the various zones. It allows them to implement strategy consistently and rapidly depending on market conditions, to clarify implementation processes, to disseminate know-how and to enhance the development of people. This framework is reviewed periodically in order to adapt to changes in the environment. Continual risk analysis allows us to implement the appropriate means required to manage the risks we face and to mitigate their impact.

　　Finally, the internal audit function enables us to check that our principles of action and their related rules and processes are duly respected and that our systems are relevant and effective.